Help Center

Find answers to your questions or contact our support team

Getting Started

  • • How to create an account
  • • Navigating the marketplace
  • • Browsing and searching products
  • • Creating a wishlist

Orders & Returns

  • • How to place an order
  • • Tracking your order
  • • Return policy and process
  • • Canceling an order

Account & Payments

  • • Managing your account
  • • Payment methods and security
  • • Updating billing information
  • • Account security

Still need help?

Our support team is here to assist you with any questions or concerns.

Email Support

Get a response within 24 hours

Phone Support

Mon-Fri, 9am-6pm IST

Live Chat

Instant help from our team

Frequently Asked Questions

How long does shipping take?

Shipping times vary by location. Domestic orders typically arrive within 3-5 business days, while international orders may take 7-14 business days.

Can I return a product if I'm not satisfied?

Yes, we offer a 30-day return policy for unused items in their original condition. Please contact our support team to initiate a return.

Are the products authentic?

Absolutely. All products are handcrafted by verified artisans and come with authenticity certificates where applicable.

How do I track my order?

Once your order ships, you'll receive a tracking number via email. You can also view your order status in your account dashboard.